Returns and complaints policy

At DRIPELY, we want your shopping experience to be fully satisfying. Below you will find the rules for withdrawal from a contract, product returns, exchanges, and filing complaints.

This policy does not limit the rights of Consumers under applicable law. In cases provided by law, relevant rights also apply to sole proprietors if the purchase made is not of a professional nature for them.

1. Right of withdrawal from the contract

If you are purchasing as a Consumer, you have the right to withdraw from a contract concluded online without giving a reason.

The deadline for submitting a statement of withdrawal from the contract is 14 days from the day you receive the order.

If products covered by a single order were delivered separately, the deadline counts from the day the last product was received.

To meet the deadline, it is sufficient to send the statement of withdrawal from the contract before the 14-day period expires.

2. How to report a return?

To withdraw from the contract:

1. Write to zwroty@dripely.com or use the "Return item" form available in our store.

2. In the message, provide the order number and indicate the products you wish to return. This information is not a condition for the effectiveness of the withdrawal, but it will help us identify the order faster.

3. Return the products no later than 14 days from the day you sent the statement of withdrawal from the contract.

Return shipping address:

DRIPELY
ul. Piotrkowska 276A
90-361 Łódź
Polska

Please address the return package to DRIPELY.

Withdrawal from the contract does not require our prior consent or obtaining a return authorization number.

Please do not send cash-on-delivery shipments unless we have previously agreed to such a form of return.

3. Condition of the returned product

You may unpack and inspect the product to the extent that would be possible in a physical store.

The product does not have to be in its original packaging, and having a receipt is not mandatory. However, we encourage you to use the original packaging if you still have it, and to properly secure the product against damage during transport.

You are only liable for any diminished value of the product resulting from its use beyond what is necessary to establish its nature, characteristics, and functioning.

Proof of purchase may include, among other things, an order confirmation, payment confirmation, or another document allowing the transaction to be identified.

4. Cost of returning the product

In the event of withdrawal from the contract without giving a reason, the direct cost of returning the product is borne by the Customer.

We recommend using registered mail and keeping the proof of postage until the return process is completed.

If the received product is damaged, inconsistent with the contract, or different from the one ordered, the costs associated with the complaint, including reasonable costs of returning or collecting the product, are borne by DRIPELY.

In such a situation, please contact us at kontakt@dripely.com before sending the product to arrange its transfer.

5. Refund

The refund will be issued no later than 14 days from the day we receive the statement of withdrawal from the contract.

We may withhold the refund until we receive the returned product or until the Customer provides proof of its return — whichever occurs first.

If you withdraw from the entire order, we will refund:

• the price of the returned products;

• the cost of the cheapest standard delivery method available when placing the order.

If a more expensive delivery method was chosen, we do not refund the difference between its cost and the cost of the cheapest standard delivery.

In the case of returning only part of the order, the cost of the original delivery is not refundable if it would have remained the same regardless of the number of products ordered.

The refund will be made using the same payment method used during the purchase, unless you expressly agree to another method that does not involve additional costs.

After DRIPELY processes the refund, it may take an additional few business days for the funds to be credited, depending on the bank or payment provider.

6. Product exchange

If you wish to exchange a product for a different color or model, please write to zwroty@dripely.com.

Exchange is a voluntary service provided by DRIPELY and depends on the availability of the selected product. In some cases, the quickest solution may be to return the existing product and place a new order.

The possibility of exchange does not limit the right to withdraw from the contract or rights related to complaints.

7. Complaints – product non-conformity with the contract

DRIPELY is responsible for any non-conformity of the product with the contract revealed within two years of its delivery.

If the product is damaged, defective, incomplete, not as described, or you receive a different product than ordered, please write to kontakt@dripely.com.

In your report, it is advisable to provide:

• order number;

• product name;

• description of the problem;

• expected resolution of the complaint;

• photos illustrating the problem, if they can help in its assessment.

Providing the order number or sending photos is not a mandatory condition for submitting a complaint but may expedite its processing.

You may demand repair or replacement of the product. In cases specified by law, you may also submit a statement of price reduction or withdrawal from the contract.

If the chosen method of bringing the product into conformity with the contract is impossible or would incur excessive costs, we may propose a solution permitted by applicable regulations.

We will respond to the complaint within 14 days of its receipt.

All justified costs related to the complaint, including the costs of collection, transport, repair, or replacement of the product, are borne by DRIPELY.

If the shipment was damaged during transport, please contact us as soon as possible. Failure to report immediately does not deprive you of your statutory rights.

8. Exceptions to the right of withdrawal

The right of withdrawal from the contract may not apply in cases specified by applicable law, particularly with regard to:

• products made to the Customer's individual specifications or clearly personalized;

• products delivered in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons — only if the statutory conditions for applying this exception are met.

Simply opening the packaging of a standard DRIPELY bottle, magnetic bag, or accessory does not automatically mean losing the right to withdraw from the contract.

Discounted products and products purchased on promotion are subject to the same statutory return rules as other products.

9. Delayed refund

If you receive confirmation from us that a refund has been made, but the funds do not appear in your account:

1. Check your bank account or card history again.

2. Contact your bank or payment provider.

3. If the funds are still not credited, write to kontakt@dripely.com.

10. Contact

Returns, withdrawals, and exchanges: zwroty@dripely.com
Complaints and other questions: kontakt@dripely.com
Phone: +48 573 396 570
Address: ul. Piotrkowska 276A, 90-361 Łódź, Polska
Customer Service: Monday to Friday, 8:00 AM – 8:00 PM

We strive to respond to all messages within 24 hours.

Last updated: August 2, 2026